Terms
Last updated 24 October 2026
These terms apply when you book and use a Looksmax Plan session. By booking you agree to them.
What you get
1:1 Consultation. A one-to-one consultation on Zoom at the time you booked, for the length shown when you booked. Before it, we prepare a facial analysis from the questionnaire and six photos you send, reviewed by a person, with a personalised non-surgical plan. Afterwards your written report stays in your dashboard, with progress re-measurements (up to 12, at most one a week) and messaging with us for 12 months from booking.
Looks & Style Workshop. A live group workshop on Zoom at the time you booked (for men or for women, as you chose), and a personal looks improvement plan generated automatically from your questionnaire and one front photo, without a person reviewing your photos. It stays in your dashboard for 12 months from booking.
Tailored Fashion Plan. An optional add-on to the workshop. After you send your style questionnaire and any outfit photos, your fashion plan is written from them (our stylist can review and refine it) and released to your dashboard within 3 days. Advice on colours, styles and products is a guide to your own taste and budget; prices are typical and not offers.
Your Zoom link is shown in your dashboard and sent by email. Send your information in time (for a consultation, at least 12 hours before); if it arrives too late to prepare, we will move your consultation rather than run it unprepared. If you miss your session, ask us and we will offer another time once.
Payment and renewal
Each booking is a single payment. Nothing renews or is charged again.
Refunds
You can have a full refund if you cancel before you send your photos. Once your analysis or plan has been prepared it can't be refunded, but if something in it is wrong, tell us and we will correct it. If we have to cancel a session and can't offer a time that suits you, we refund you in full. The fashion plan add-on can be refunded in full until you send your style details. This does not affect any rights you have under the consumer law where you live.
Not medical advice
Looksmax Plan gives cosmetic and lifestyle guidance. It is not a medical, dermatological or dental service, does not diagnose any condition, and is not a substitute for a professional. Where your plan suggests seeing a doctor, dermatologist or dentist, the treatment decision is theirs. Check new products with a pharmacist if you are pregnant or breastfeeding, have a skin condition or take medication, follow product instructions, and stop anything that irritates.
Results
Measurements from phone photos are approximate, and people respond differently to the same changes. We don't promise any particular result. Images on this site are illustrative; the portrait on our home page is an AI-generated model and the workshop pages use stock photos; none of them are customers.
Your photos
Only send photos of yourself. You must be 18 or over. We may refuse or refund a case if the photos are not of the account holder, appear to be of someone under 18, or can't be analysed. How we handle your photos is set out in our privacy policy.
Our responsibility
We provide the service with reasonable care and skill. To the extent the law allows, our total liability to you is limited to the amount you paid for your booking, and we are not liable for the effects of products or services you buy from others.